The Service Call. How Does It Work?
I will walk you through a typical service call because I am the type of person who likes to have an idea of what to expect, particularly if it is my first time doing something.
Upon my arrival I will knock on your door wearing a uniform bearing the company name and my name. I will place an entry mat in your doorway to wipe my feet and set my tools. I will wear shoe covers over my boots to keep your floors clean. As described in the service call section above I will look at the issue, provide you with an up front price for the repair and in most cases resolve the issue the same day. If you have carpeted stairs and I am replacing a water heater or other plumbing I will protect them with carpet shield and use runners across other carpeted areas. If I need certain equipment to perform a service I will use tarps under the equipment and tools on finished floors. After the repair is completed, tested and back in service, I will clean up my mess and take it with me. If no more services are needed from me I will type up the description of work and warranties and collect payment. I accept checks, cash and all major credit cards. Your copy of the work order will be delivered to you immediately with the email address you have provided.
New work is warrantied for a period of one year on parts and labor provided by River City Plumbing. Drain cleaning typically comes with a 30 day warranty and customer supplied material warranties are between the purchaser, seller and/or manufacturer.
I will do my best to provide you with top notch service and quality products because my business relies on your repeat business and referrals. Contact Us – or Call 630-429-8704